Partner Engagement Associate

3 days ago

Bengaluru, India Dhwani Foundation Full time

**About Dhwani Foundation**:
Dhwani Foundation is a Bengaluru based registered trust. Its primary objective is to

improve the productivity & efficacy in the social sector, through organizational

development programmes, technology enablers, system & process improvement and

Currently foundation's work is spread in Karnataka, Tamilnadu, North-East and other

parts of the country, supporting close to 1500 grassroots NGOs through various

initiatives. Dhwani foundation also works with the Government, Donors, NGO

Federations, Academia and other stakeholder to promote a vibrant and credible social

sector. Dhwani foundation is a team of 30 members from diverse fields who bring-in

interesting dimensions to the development sector.

**Position**: Partner Engagement Associate - Goonjan (Full time)

**Location**: Bangalore

**Purpose**:
We are looking for a dynamic, enthusiastic and creative Partner Engagement Associate to

manage our ongoing relationship with the growing base of our NGO partners.

**Key Responsibilities**:
Interact with partner NGOs face to face and / or over the phone

Participate in & Host networking events, webinars

Formalize methodology to seek reviews, testimonials, feedback, product experience

Handle and escalate customer requests, complaints, concerns

Improve onboarding - manage contracting, invoicing, baselining process

Evaluate, develop and improve tutorials and other communication infrastructure

Analyze customer data to improve customer experience

Minimize customer churn

Aid in product design and product development

Promote an energetic fan base for Goonjan and locate brand ambassadors to share

the product's benefit and value

Develop detailed understanding of the product to assist customers better

Develop measurable customer success indicators

Contribute to DF’s social media presence & other content with success stories

Collaborate with Marketing/sales team & Implementation team

**Experience**:
Not mandatory. Freshers can apply.

**Skills & Knowledge**:
Should have a Graduation degree in Business Administration or similar

Strong inclination to customer service and passion to achieve customer satisfaction to

the highest level

Proficient in Microsoft Office and any CRM tool is an added advantage

Should have excellent Communication & presentation skills

Should be a natural & active listener

Self-driven and proactive in nature

Ability to multi-task and manage multiple partners (in 100’s)

Exposure to social sector is not mandatory but is a plus

Working knowledge of Kannada and English

Should be willing to travel

**Application Process**:

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