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Junior Product Support

2 weeks ago

Bengaluru Karnataka, India Katalon, Inc. Full time

**Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform.**Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

**Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe,** many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

**Responsibilities**:

- Collaborate with Product team to do beta testing and reproduce the issue
- Respond to customer inquiries and provide technical assistance via various communication channels
- Troubleshoot and resolve customer issues and document solutions
- Collaborate with cross-functional teams to address customer needs and improve product functionality
- Maintain knowledge of our products and stay up-to-date with new features and enhancements
- Contribute to the development of support resources, such as knowledge base articles and FAQs

**Requirements**:

- **1+ year(s) of hands-on experience**with Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)
- Demonstrated self-starting and supportive team spirit
- Ability to effectively multitask and excel in a fast-paced environment
- Strong command of English for effective communication and presentation skills
- Ability to work independently and collaboratively in a team environment
- Attention to detail and ability to handle multiple tasks
- Technical aptitude and ability to learn new software and tools

**Benefits**

**At Katalon**, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. **Take a better look below**
- **Total Remuneration**:Satisfying your financial goals through competitive compensation and periodic performance bonuses.
- **Career path development**: After 2-3 years, explore cross-functional opportunities to transition into roles such as QA, APM, or Customer Success, enhancing your career growth and skillset.
- **Well-being & Work-life Balance**:Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
- **Statutory Compliance**: Labor compliance with local regulations that ensure employee security.
- **Work Facilities & Accommodation**: Top-notch equipment, supportive allowances, and A-class facilities.
- **Diversity, Equity, Engagement, & Inclusion**:Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
- **Growth & Rewards**:Thriving professionally through employee enablement, a culture of trust, and rewarding performance.