
Customer Service Representative
1 week ago
Ø Attending service request callS.
Ø Keeping data of service call requests/service complaint and sharing it to the concerned seniors.
Ø Scheduling service visits and engineer movement with reservations and accommodation wherever necessary (in consultation with concerned senior).
Ø Assigning service jobs as instructed by concerned senior.
Ø Tracking daily engineer movement and work update and providing the updates to the concerned (morning -engineer movement and afternoon work update).
Ø Preparing cash requisitions for engineer travel, service visit expenses and keeping the record as well as accounts.
Ø Collecting service reports from service engineer on their arrival.
Ø Reading the report, segregate the details and requirements, discuss the report with seniors concerned for further action on report and ensuring the implementation of action proposed.
Ø Preparing service visit expense details and checking the expense/accounts and vouchers for account settlement and submission to accounts department.
Ø Preparation of service and/or spares quotation - generating ERP quotations.
Ø Keeping the record of service/spare’s order, preparation of OA (through ERP system)
Ø Giving material indent to stores, follow up with stores for material making available
Ø Organizing proforma invoices, invoices, despatches in liaison with stores & accounts.
Ø Communication with customer for service attendance, completion, despatches, etc.
Ø Customer follow up for orders, payments, service status report as well as health of the equipment on serving.
Ø Preparing AMC schedules, visits, billing with data generation and updates.
Ø Daily updating of events to superiors concerned.
Ø Any coordination activity as instructed as and when required, from time to time.
**Job Types**: Full-time, Permanent
Pay: From ₹18,000.00 per month
**Benefits**:
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: Remote
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