Customer Service Representative

1 day ago

Pune Maharashtra, India Bangalore strategic solutions Full time

**Job Title: Customer Service Representative( International Voice Process)**

**Location: Pune**
- We are currently seeking a motivated and customer-focused individual to join our customer service
- team at Travel Inc. As a Customer Service Representative, you will be responsible for assisting customers
- with their travel-related inquiries and providing exceptional service to ensure customer satisfaction.

**Key Responsibilities**:

- various travel-related inquiries, including booking flights, hotels, car rentals, and vacation packages.
- Provide Assistance: Assist customers with making or modifying reservations, processing payments,
- issuing refunds, and resolving any issues or concerns they may have.
- Offer Recommendations: Offer personalized recommendations and advice to customers based on their
- travel preferences, budget, and needs.
- Resolve Problems: Investigate and resolve customer complaints, including billing discrepancies, itinerary
- changes, flight delays, and other travel-related issues, in a timely and efficient manner.
- Deliver Exceptional Service: Ensure that every interaction with customers is handled professionally,
- courteously, and with a focus on providing the best possible service.
- Stay Updated: Keep up-to-date with changes in travel policies, procedures, and industry trends to
- provide accurate information and advice to customers.
- Meet Performance Metrics: Meet or exceed performance targets, including call handling time, customer
- satisfaction scores, and quality assurance standards.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience of Minimum 1 Year in International BPO into customer service is a must.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.

**Salary**: ₹100,000.06 - ₹500,000.66 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9606920856

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