Customer Service Executive

7 days ago

Pune Maharashtra, India iEnergizer Full time

Role: Customer Service Representative - L2 (English & Hindi)

**Education**:

- Graduate or Undergraduate (under final year or 2nd year only)

**Experience**:

- Minimum 1 year in a Customer Service role within the BPO industry

(Outbound Sales experience will not be considered)

Language Proficiency:

- English Communication Level: Versant 5 (Not more than 5 grammatical errors

in the entire conversation; a recording will be provided for better

understanding of communication skills)
- Proficiency in Hindi is also required

Typing Skills:

- 25 WPM with 85% accuracy

Compensation:

- CTC: ₹25,000
- In-hand Salary: ₹21,000 (with PF & Medical Insurance Benefits) or ₹24,200

(without PF)
- Excellent command of the English language
- Strong customer service skills

**Benefits**:

- PF & Medical Insurance (optional)
- Professional work environment

**Responsibilities**:

- Provide customer support in English and Hindi
- Handle customer inquiries and resolve issues efficiently
- Maintain high-quality service standards
- Meet performance targets and KPIs
- Ensure customer satisfaction through effective communication and problem-solving skills

Additional Information:

- Must have a minimum of 1 year of experience in a customer service role within the BPO industry.
- Should demonstrate a strong ability to type at a speed of 25 WPM with an accuracy of 85%.
- The job offers a competitive salary package with optional benefits of PF and Medical Insurance.

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- BPO: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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