Bpo Metrics

5 days ago

Noida, India NTT DATA Full time

**In this role you will**
**be responsible for**:

- Acting as a lead on data mining and reporting projects
- Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
- Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
- Creating and implementing executive level reporting strategies
- Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
- Focusing on systems architecture for global development
- Providing advanced research, analytical, problem-solving, and process improvement skills
- Pulling data to develop recurring or one-time reports
- Maintaining databases, spreadsheets and other tools used in data analysis
- Locating and fixing errors in reports
- Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
- Leading large-scale projects
- Leading others on cross-functional projects outside of their own department
- Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
- Maintaining professional and trusting client relationships
- Effectively addressing critical client issues and escalations
- Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
- Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
- Providing direction to less experienced team members and/or cross-training
- This position may be open to all the locations in India including Noida, Gurugram, Chennai, Coimbatore and Bangalore

LIBPO

**Job Segment**:
Business Process, Data Mining, Management, Technology

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