International BPO

2 days ago

Noida, Uttar Pradesh, India Expert Staffing Solutions New Delhi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Handle inbound/outbound calls from US-based customers regarding telecom services
  • Assist customers with billing inquiries, service issues, plan upgrades OR technical troubleshooting.
  • Escalate unresolved issues to appropriate departments
  • Follow all company protocols and quality guidelines.
  • Maintain accurate customer records in CRM systems
  • Meet performance metrics including call handling time, resolution rate, and customer satisfaction

Preferred candidate profile

  • Minimum 6 months of International BPO experience
  • Excellent communication skills in English
  • Strong problem-solving and interpersonal skills

Call Kanchan

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