Team Lead

4 weeks ago

Noida India GLOBELANCE Full time

Job Description Industry & Sector: Logistics & Transportation operations within a BPO services environment supporting client-facing delivery and night-shift field operations. This on-site role leads transport execution, SLA delivery and vendor coordination across high-volume service accounts. Primary title (optimized): Transport Team Lead Night Shift (BPO Operations) About The Opportunity We are hiring an experienced on-site transport team lead to run night-shift transport operations for BPO accounts across India. You will lead a small operations team, own SLA-driven dispatch and routing performance, manage vendor and client escalations, and drive continuous improvements using TMS and telematics data. Role & Responsibilities - Lead and coach the on-site night-shift transport teamsupervise dispatchers, coordinators and vendor drivers to meet SLAs and safety standards. - Oversee day-to-day dispatching, route adherence and fleet utilisation; adjust resources dynamically to maintain service levels during peak night operations. - Monitor KPIs and SLA metrics (OTD, utilization, incidents); prepare nightly performance reports and present trends to operations management. - Manage client and vendor relationshipscoordinate escalations, resolve incidents promptly, and ensure timely communication to stakeholders. - Use TMS and telematics data to optimise routing, reduce costs and improve on-time delivery; implement corrective actions and operational playbooks. - Enforce safety, compliance and documentation standards; conduct shift handovers, audits and root-cause analysis for recurring issues. Skills & Qualifications Must-Have - Transportation Management Systems - Fleet Management Systems - Telematics / GPSTrackingPlatforms - Shift Operations Management Preferred - Route Optimization - Advanced MS Excel Benefits & Culture Highlights - Night-shift premium and structured on-site support with clear progression into senior operations roles. - Fast-paced BPO operations environment focused on measurable outcomes, continuous improvement and cross-functional exposure. - Training and tooling access (TMS/telematics) plus opportunities for logistics certifications. Location: On-site across India | Shift: Night (mandatory on-site presence). Candidates with hands-on TMS and telematics experience in transport/fleet operations will be prioritised. Skills: operations management,operations,management,transportation,route optimization,bpo

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