Order Processing Executive

2 days ago

Kalher Thane Maharashtra, India MixPrime TradeCom Pvt Ltd Full time

Job Title**:Order Processing & Dispatch Executive**
Location: Kahler, Thane
Reporting To: Prashant
Department: Logistics & Operations
Employment Type: Full-Time

Job Summary:
Key Responsibilities:
**1. Label Printing & Scanning**
- Print shipping labels for dispatches from the Bangalore warehouse.
- Accurately scan all parcels before dispatch to ensure proper tracking and order management.

**2. Order Processing & SOP Compliance**
- Process customer orders as per defined SOPs (Standard Operating Procedures).
- Ensure timely and accurate updates of return orders and safety claims.
- Maintain comprehensive records related to returns and order status.

**3. Home Service Demo Card Insertion**
- Insert home demo cards into Yume and Duo machines for home service orders in Mumbai, Hyderabad, Bengaluru, Chennai, and Delhi.
- Do not insert demo cards in Mini machines (only service part covered).
- Ensure cards are correctly placed before dispatch to maintain customer experience standards.

**4. Returns & Safety Claims**
- Handle and process return orders in the Order Management System (OMS) in line with SOPs.
- Capture and send safety claim images daily without fail.
- Update the Return Sheet on the same day of receiving returns.

**Key Requirements**:

- High attention to detail, especially in scanning, packing, and documentation.
- Strong understanding of order processing and logistics workflows.
- Ability to follow SOPs and company protocols without deviations.
- Basic knowledge of OMS or similar order tracking systems.
- Good communication and reporting skills.
- Prior experience in e-commerce or warehouse operations is a plus.

Preferred Qualification:
Graduate or Diploma in Logistics, Operations, or a related field.

**Experience**:
1-3 years in a logistics/dispatch/order processing role.

Pay: ₹20,000.00 - ₹25,644.14 per month

**Benefits**:

- Provident Fund

Work Location: In person

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