Customer Success Executive

3 days ago

Mangalore, India Altawiz HR Consultancies Full time

**Key Responsibilities**:

- Working closely with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding, ongoing satisfaction, and ensuring retention.
- Be the customer’s first point of contact. You are their advocate and champion.
- High levels of quality customer engagement ensuring they reach success as soon as possible.
- Identify opportunities for growth by relaying information back to the sales team.
- Respond to support queries, provide answers, and be the go-to guide.
- Management of CRM and other platforms related to delivering customer success\
- You will help monitor customer health through available metrics and assessments and carry out follow-up actions as necessary
- Along with the Customer Success Manager, you will help to identify and resolve challenges encountered by our customers

**Requirement**:

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-4 years of experience in customer service, customer relations, or a similar role.
- Strong interpersonal skills and a customer-centric attitude.

**Location**: Mangalore, India.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- Are you available to work in India, Mangalore?
- Do you have 4 years of experience in the customer service field?
- Can you join Immediately?

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