Customer Success Executive

4 days ago

Mangalore, India Qliclabs Full time

**JOB DESCRIPTION**

**Position**:
**Job Title**:Customer Success Executive

**Department**: Operations

**Location**: K Tech Innovation Hub - IKP, Bejai, Mangaluru _(Development Center)_

**Organizational reporting and relationships**:
**Reporting to**: Compliance Department

**Overall purpose of the job**:
**Job Descriptions**:

- Customer Acquisition
- Customer Servicing / Client Representation
- Training & Development
- Lead the marketing/advertising process, meet prospective clients and give product presentation.
- Be the first point of contact for all marketing-related queries and Communication.
- Visit Corporates and Governments for presentations and demonstrations.
- Attend Meeting, Sales Events and trainings to keep abreast of the latest developments.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Maintaining confidentiality of information.

**JOB DESCRIPTION**

**Skills Required**:

- Provide quality and personalized customer experience.
- Pass insights on product and support business achieve their digital goal.
- Interact with customer and collect regular feedback.
- Helping customer solve their problems.
- Proficient computer skills.
- Excellent phone etiquette.
- Outstanding communication skills.
- Strong people skills.

**Ideal Personality Traits**:
Attention to the details.

Personable disposition.

Clear and concise communication style.

Focused and time bound approach to the work assigned.

Honest and accountable.

**Plus Points**:
Previous experience in Product based companies.

Sound knowledge of Accounting and Marketing

Able to speak and understand multiple languages

**Language**
- English (required)
- Kannada (required)
- Hindi (preferred)

**Qualification**:

- Any Graduate (M.B.A. preferred)

**Cost to Company - (CTC)**: Rs. 2.1-2.4 Lakhs per annum _(No Variable Component)._

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹207,648.51 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mangalore - 575015, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**

+91-XXXXXXXXXX

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