
Customer Support Executive
5 days ago
**Responsibilities**
- Respond to customer queries promptly and professionally via chat
- Troubleshoot issues and provide accurate resolutions
- Escalate unresolved issues to the relevant teams
- Maintain a positive, empathetic, and professional attitude
- Log all conversations accurately and follow up where necessary
**Qualifications**
- Excellent **written English communication and comprehension skills**:
- Typing speed of **45 WPM with 90%+ accuracy** (mandatory)
- Strong **multitasking and problem-solving** abilities
- **6 working days/week with Sunday off**:
- Must be comfortable working the **US Night Shift (9 PM - 6 AM IST)**:
- **Minimum Qualification**: Bachelor's degree in any discipline
- **Experience in BPO/customer support** is a plus
- **On-site role (Noida office)** - _Work from office is mandatory_
- **Immediate joiners will be prioritized**
**Compensation & Perks**
- CTC: Up to ₹35,000 per month
- Structured training and onboarding
- Performance-based incentives & growth opportunities
- Energetic and supportive work environment
**Location: Assotech Business Cresterra Sec 135 Noida, Assotech Business Park**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Evening shift
- Night shift
- US shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Gautam Budh Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
Expected Start Date: 05/05/2025
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