Customer Care-europe-documentation-gbsi-chennai

10 hours ago


Chennai Tamil Nadu, India CMACGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Join CMA CGM as a Customer Care Manager for Europe - Documentation at our Chennai office, a pivotal role within the Agency Customer Care Delivery division.
EMPOWERING WOMEN TO LEAD
An exclusive internal opportunity for female leaders ready to take the next big step.
**Position overview**: This managerial-level IJP is focused on ensuring that the Customer Care processes in the assigned areas are best in class. You will be crucial in managing the various aspects of customer care including Bookings, Export Documentation, Freighting & Invoicing, and Import Documentation.
**What we are looking for**:
6-8 years of experience in Business Process Services or a Shared Services Centre, ideally within the shipping or freight forwarding industry.
Over 3 years of experience in team management and client relations.
Experience in overseeing bookings, export/import documentation, and freight operations for an agency or cluster.
Demonstrated analytical skills with reporting aptitude.
**Location**: This position is based in Chennai.
**Key Responsibilities**:
Manage functional areas within Customer Care processes, ensuring quality and timely delivery.
Drive a shift in mindset from data-driven to insight-driven strategies on the delivery floor.
Plan, allocate, and manage processes and resources to meet operational goals and budgets.
Align staff structures and processes with the company’s quality objectives.
Report standard operational metrics and take corrective actions as necessary.
Collaborate with regional teams to enhance customer satisfaction and process improvements.
Lead team development initiatives to elevate capability and performance.
Undertake special projects as directed by management to foster strategic decision-making.
Come along on CMA CGM’s adventure



  • Chennai, Tamil Nadu, India CMA CGM Full time US$ 90,000 - US$ 1,20,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • Chennai, Tamil Nadu, India Boston business Sols.pvt ltd Full time

    Role - Customer care and Telesales executive Location -Mount road and chetpet Language - Tamil ,(Basic english ) Timing - Day shift, afternoon shift Both male and female can apply Salary - 11000k to 15000k ( Work from office only ) Age below 30 can apply **Job Type**: Fresher Pay: ₹11,500.00 - ₹15,000.00 per month **Benefits**: - Provident...


  • Chennai, Tamil Nadu, India Medrabbits Healthcare Full time

    **Job Description: Nursing Supervisor** The Patient Experience Executive role is a full-time on-site position located in Chennai with MedRabbits Healthcare, for the medical tourism and home care verticals of the company. As a Patient Experience Executive, you will be responsible for ensuring a high-quality level of patient experience. You will collaborate...


  • Chennai, Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

    We are hiring for a Customer Care Executive Location - Chennai Qualifications : Minimum Graduate (any discipline). **Salary**: upto 2.4 Lakhs PA Experience: 0-2 years of experience in customer service, #preferably in logistics/courier/transportation sector. Freshers with good communication skills may also apply. **Job Types**: Full-time, Fresher Pay:...


  • Iyyappanthangal, Chennai, Tamil Nadu, India Sangeetha Mobiles Office Full time

    **Position: Customer Care Executive** **Location**: Chennai **Department: Customer Care** **Skills**: Good Communication (Written and verbal). Mandatory languages: English, Tamil and any other South Indian languages. **Responsibilities**: - Inbound & Outbound calls. - Addressing customer concerns. - Response to support id mail. Share your CV -...


  • Alandur, Chennai, Tamil Nadu, India NIBS PHOENIX HR SOLUTIONS Full time

    **Job Title**: Customer Care Executive **Reports To**: Customer Care Manager or Supervisor **Location**: [Chennai] **Employment Type**: Full-Time **Qualifications**: - High school diploma or equivalent (Bachelor's degree preferred). - Proven experience in Sales, b2b, Client and customer service or a related field (1-2 years preferred). Pay:...


  • Mylapore, Chennai, Tamil Nadu, India Cadd Centre Full time

    Title: Customer Care Executive Location: Mylapore, Chennai Key Responsibilities: Provide product/service information to customers in a clear and concise manner. Build and maintain positive customer relationships by ensuring prompt and effective resolution of queries. Document customer interactions and update records accurately. Collaborate with internal...


  • Chennai, Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

    **We are Hiring!!!** **Designation**: Customer Care Representative **Process**: Voice process **Role**: Program Co-ordinator or Lead Generator **Industry Type**: Customer care / Call Centre / ITES **Location**: Mount Road, Chennai **Salary**: INR 1,50,000 - 2,50,000 P.A + Incentives and increment based on consistent performance **Languages**: Tamil,...


  • Chennai, Tamil Nadu, India Trendlines Lifestyle Full time

    **Company Name**: Trendlines Retail India LLP **Job description** A C**ustomer Care Associate** is responsible for **customer support and service**, ensuring client satisfaction. - Assisting walk-in customers by answering inquiries and offering recommendations or alternatives. - Informing customers of any promos or discounts. - Handling complaints,...


  • Chennai, Tamil Nadu, India JR Nexus Solutions Full time

    **Key Responsibilities**: - Handle inbound and outbound customer calls professionally and efficiently. - Address customer queries, complaints, and service requests related to automobile products. - Provide accurate information regarding vehicle specifications, services, and offers. - Follow up with customers regarding inquiries, feedback, and service...