Customer Service

3 days ago

Mumbai Maharashtra, India SecureSearch services pvt ltd Full time

**Client Service Associate**
**Location: Malad**
**Working Days/Hours**: Monday
- Friday - 9 AM to 6:30 PM
2nd and 4th Saturday - 10AM to 4 PM

Salary**:15K- 18K**:

- **Based On Interview**_

**About the Role**
SecureSearch is looking for a proactive **Client Service Associate** to own client relationships and ensure smooth delivery of background verification services. You’ll be the key link between clients and internal teams, driving service excellence and client satisfaction.

**What You’ll Do**
- Be the primary point of contact for clients and manage end-to-end relationships.
- Ensure timely closure of background verification cases as per SLAs & TATs.
- Generate & share MIS reports, analyze trends, and suggest process improvements.
- Collaborate with operations, compliance, and tech teams for seamless delivery.
- Support client onboarding, portal training, and ongoing engagement.

**What We’re Looking For**
- Bachelor’s degree (any discipline).
- 0-1 years’ experience in client servicing (background verification experience preferred).
- Excellent communication & relationship management skills.
- Strong attention to detail, multitasking ability, and problem-solving mindset.
- Good knowledge of MS Excel & reporting.

**Why Join Us?**
- Work in a fast-growing and dynamic industry.
- Be part of a collaborative & inclusive work culture.
- Directly impact client success and business growth.
- Opportunities to learn and grow across client servicing & operations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Application Question(s):

- Are you an Immediate Joiner?
- Rate your English out of 10?
- Its is a Blended Process of Calls and Mails, Are you Willing to Do it ?
- How many years of experience do you have in VLookup and Pivot Table

Work Location: In person

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