Customer Relations Associate

1 week ago

Visakhapatnam, India FR Engimech Private Limited Full time

**Responsibilities**:
Respond to customer inquiries and resolve concerns with professionalism and empathy.

Maintain knowledge of products, services, and policies to assist customers effectively.

Document customer interactions and update records accurately.

Collaborate with teams to address customer issues and improve service quality.

Strive to exceed customer expectations and meet performance targets.

Stay updated on industry trends and product updates.

Contribute to process improvement efforts.

Work well in a team-oriented environment.

**Requirements**:
High school diploma or equivalent.

Customer service experience preferred.

Strong communication and problem-solving skills.

Patience and empathy in dealing with customers.

Basic computer skills.

Flexibility to work varying shifts.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹24,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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