Customer Experience Associate III

4 hours ago

Visakhapatnam, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Candidates with 2+years of sales & customer service experience for international client. Preferred candidates with outbound calls & Collection experience for international client. Compute complex information with good analytical skills. Ability in problem solving, good listening and reasoning Excellent English verbal and written skills  Preferred candidates willing to work with International BPO Industry  Education Qualification – Min. Graduation Willing to work in permanent night shifts (US time zones) and rotational offs (No night shift allowance) Possess Good health complacent to work for International Call Center project. (Hearing issues/Back pain/ long hours of seating etc.

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