Tele Caller Executive

4 days ago

Mangalore, India Dream Zone at Mangalore Full time

**Key Responsibilities**:

- Make outbound calls to potential customers to introduce and promote our courses.
- Answer incoming calls from prospective customers and address their queries.
- Maintain detailed records of calls, including customer information, inquiries, complaints, and feedback.
- Generate leads and set appointments for sales representatives to follow up on.
- Achieve daily, weekly, and monthly call targets.
- Follow up on leads and prospects to convert them into customers.
- Provide accurate and complete information to customers regarding the company's offerings.
- Handle customer complaints or concerns professionally and efficiently.
- Update customer database regularly with new information and status updates.
- Collaborate with the sales and marketing team to optimize lead generation and sales efforts.

**Qualifications and Skills**:

- High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
- Proven experience as a Tele Caller or similar customer service role is advantageous.
- Excellent verbal communication skills.
- Ability to handle rejection and stress in soliciting customers.
- Strong problem-solving skills and the ability to think on your feet.
- Customer-focused with a pleasant and engaging phone manner.
- Good organizational and time management skills.
- Ability to work independently as well as part of a team.

**Preferred Qualifications**:

- Previous experience in telemarketing, customer service, or sales.
- Multilingual abilities are an added advantage.

**Compensation and Benefits**:

- Competitive salary based on experience.
- Performance-based incentives and bonuses.
- Comprehensive training and development programs.
- Health and wellness benefits.
- Opportunities for career advancement within the company.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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