Tele Caller Executive

5 days ago

Mangalore, India EDUCATION TODAY Full time

Job Title: Telecaller

**Company Profile**:
Education Today is one of the leading education magazines which is very popular among the K- 12 Community for it’s market Intelligence and it’s ability in introducing new products, services and technologies to the K-12 segment, similarly it has also showcased some of the respected & upcoming schools in it’s edition. ET is a bi-monthly magazine that focuses on excellence in education and comes up with six premium issues a year. The magazine has a readership of 12,00,000 (Readers such as Educator, Chairman, Director, Academic Heads, Principal & Trustee) and a circulation of 62,400 Pan India.

Roles and Responsibilities:

- Make outbound calls to potential customers using a provided script.
- Introduce company verticals and generate interest.
- Engage with customers in a friendly and professional manner.
- Answer inquiries, provide product information, and address customer concerns.
- Identify and qualify potential leads based on customer responses.
- Capture and record relevant information during conversations.
- Conduct follow-up calls to nurture leads and maintain customer relationships.
- Gather feedback on customer experiences and preferences.
- Accurately record customer details, interactions, and outcomes in the database.
- Maintain up-to-date and organized customer records.
- Meet daily/weekly call targets and objectives.
- Strive to exceed performance metrics.
- Communicate effectively and professionally, ensuring a positive customer experience.
- Handle customer objections and provide appropriate solutions or information.
- Previous experience in telecalling or customer service is advantageous.

**Required Skills**:

- Excellent verbal communication skills.
- Active listening and comprehension abilities.
- Strong interpersonal skills and a customer-centric approach.
- Basic computer skills for data entry and CRM usage.
- Persistence and resilience in achieving targets.
- Time management and organizational skills.

Education Qualifications:

- Diploma, Degree or equivalent.

Year of Experience: 0-3 years

Contact No:
8105507836

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Ability to Relocate:

- Mangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
8105507836

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