Hotel Receptionist

2 weeks ago

Erode Tamil Nadu, India WESTLAND HOTEL Full time

**Job Description: Hotel Receptionist**

**Position**: Hotel Receptionist
**Location**: Erode.
**Employment Type**: Full-time
**Reports To**: Front Office Manager

**Job Overview**

We are seeking a friendly, professional, and customer-oriented **Hotel Receptionist** to join our front office team. As the first point of contact for our guests, you will play a vital role in delivering exceptional guest experiences.

**Key Responsibilities**
- **Guest Check-In and Check-Out**: Efficiently handle guest arrivals and departures, including processing payments and providing room keys.
- **Customer Service**: Assist guests with inquiries, provide recommendations, and resolve any issues promptly to ensure guest satisfaction.
- **Reservations Management**: Manage room bookings and update the reservation system with accurate information.
- **Billing and Payments**: Process payments accurately and provide invoices upon request.
- **Collaboration**: Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- **Maintain Records**: Ensure accurate and up-to-date records of all guest transactions and communications.
- **Uphold Hotel Standards**: Ensure the reception area is clean, organized, and welcoming at all times.

**Qualifications & Skills**
- Proven experience in a receptionist or customer service role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Attention to detail and strong organizational skills.
- Flexibility to work in shifts, including weekends and holidays.
- Fluency in [Languages Required, e.g., English, Tamil] is an advantage.

**What We Offer**
- Competitive salary and benefits package.
- Opportunities for career growth and training programs.
- A supportive and inclusive work environment.
- Employee discounts on hotel services and facilities.

**How to Apply**

**WESTLAND HOTEL - ERODE** is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Erode, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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