Csa (Customer Service Associate)

1 week ago

Aluva, India Vanitham Margin Free Supermarket Full time

**Job Title**: Customer Service Associate (CSA)
**Location**: Aluva - Chalakkal, Ernakulam

**Job Type**: Full-time
**Reporting to**: Store Manager

**Job Summary**:
**Key Responsibilities**:

- Greet and assist customers in a polite and professional manner
- Handle customer inquiries and resolve complaints promptly
- Process sales transactions accurately using POS systems
- Assist with billing, returns, and exchanges
- Maintain cleanliness and order in the customer service area
- Coordinate with other departments for smooth store operations
- Maintain records of customer interactions and transactions
- Promote store products and services.
- Participate in D2D and promotion activities

**Requirements**:

- Minimum 10th pass or equivalent
- Prior experience in customer service or retail is an advantage
- Good communication and interpersonal skills
- Basic computer knowledge
- Positive attitude and problem-solving abilities

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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