Customer Success Executive

1 week ago

Noida, India Live Keeping Full time

**Customer Success Executive**

Live keeping - Noida, Uttar Pradesh, India (On-site)

**About Livekeeping**

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian

Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**About IndiaMart**

IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’ and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month. During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.

**Responsibilities**:

- Facilitate the onboarding process for new customers by guiding them through the setup, activation, and implementation of our products/services.
- Provide comprehensive product demonstrations, training, and tutorials to enhance customers' understanding and effective usage of our offerings.
- Establish and maintain positive and trust-based relationships with customers to ensure customer satisfaction and loyalty.
- Gather and relay customer feedback and insights to the relevant teams to improve product features, functionalities, and overall customer experience.
- Maintain accurate and detailed records of customer interactions, onboarding progress, and support activities in the company's CRM system.
- Collaborate closely with the After Sales team and other relevant departments to ensure seamless customer experiences and a unified approach to customer success.

**Skills and Qualifications**:

- Bachelor's degree in sales, marketing, or related field.
- 1+ years’ experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹258,000.00 per year

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is Your 10th Percentage?
- What is Your 12th Percentage?
- What is Your Graduation Percentage?
- What is Your Total Experience?
- What is Your Relevant Experience?
- What is Your Notice Period?
- What is Your Current CTC?
- What is Your Expected CTC?

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9800000000

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