Customer Service Executive

1 week ago

Gautam Budh Nagar, India Nexvora Outsourcing Private Limited Full time

Requirements:
Excellent verbal communication in English (UK accent preferred)

Minimum 1-2 years of BPO/voice process experience (preferred)

Ability to work under pressure and meet performance targets

Familiarity with CRM tools and call dialers

Strong interpersonal and listening skills

High attention to detail and data accuracy

Key Responsibilities:
Make outbound/inbound calls to customers across the UK region

Follow scripts to deliver excellent customer experience

Handle queries, collect information, and offer appropriate solutions or services

Maintain accurate and up-to-date call logs and CRM entries

Meet daily/weekly KPIs (e.g., call volume, conversion, customer satisfaction)

Handle customer objections calmly and professionally

Escalate complex cases to the Team Lead promptly

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- UK shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

Application Deadline: 28/06/2025
Expected Start Date: 19/06/2025

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