Support Executive

1 week ago


Raurkela, India Notinline Full time

Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle and resolve customer complaints and issues in a professional manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Coordinate with internal teams to ensure smooth handling of customer requests and issues.
- Escalate unresolved issues to the appropriate departments or supervisors.
- Stay updated on product knowledge, company policies, and industry trends.
- Prepare regular reports on support activities and performance metrics.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹13,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person



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