Process Associate

4 days ago

Coimbatore Tamil Nadu, India Maxval Full time

Job Information

Department Name
- SYMPHONY

Date Opened
- 01/10/2025

Department
- Professional Services

Job Type
- Permanent

Industry
- IT Services

Type of Resource
- Experienced

City
- Coimbatore

State/Province
- Tamil Nadu

Country
- India

Zip/Postal Code
- 641035

About Us

**Key Responsibilities**:

- Handle basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks.
- Complete regular internal system audits and prepare for Salesforce upgrades.
- Coordinate the evaluation, scope, and completion of new development requests.
- Collaborate with the institutional management team to establish processes supporting administrative, development, and change management activities.
- Assist in training new users and help grow the Salesforce skill set within the team/organization.
- Work independently with team members to define and document development requirements.

**Requirements**:
**Skills Required**:

- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage tasks across different levels of the organization.
- Creative and analytical thinker with strong problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to communicate effectively at all organizational levels.

**Experience Required**:

- Salesforce certifications in Sales Cloud, Service Cloud, and Developer (preferred).
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of Salesforce platform capabilities, including building custom apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Strong understanding of Salesforce best practices and functionality.
- Strong data management abilities.
- A documented history of successfully driving projects to completion.
- Demonstrated ability to understand and articulate complex requirements.
- Previous experience working in a SCRUM or agile environment (preferred).

**Additional Information**:

- Shift timings: 11:30 AM - 8:30 PM or 8:30 PM - 5:30 AM.

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