Customer Support Executive

2 days ago

Dhayari Pune Maharashtra, India Durocrete Engineering Services Private Limited Full time

**Customer Interaction**:

- Provide information, guidance, and assistance to customers regarding products or services.
- **Issue Resolution**:

- Investigate and resolve customer complaints or issues promptly and effectively.
- Collaborate with other departments to ensure complex issues are resolved in a timely manner.
- **Product Knowledge**:

- Maintain a deep understanding of the company's products or services to assist customers effectively.
- Stay informed about product updates and changes.
- **Documentation**:

- Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
- Keep detailed records of customer inquiries and the steps taken to resolve issues.
- **Customer Education**:

- Educate customers on product features, benefits, and best practices.
- Provide guidance on using self-service options and resources.
- **Feedback Collection**:

- Collect customer feedback to identify areas for improvement and report insights to the management team.
- Collaborate with cross-functional teams to address recurring customer concerns.
- **Team Collaboration**:

- Work closely with other customer support representatives and departments to ensure a seamless customer experience.
- Share knowledge and contribute to a positive team environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8530744463

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