Operations Executive

1 day ago


Bathinda, India HR TalentHub Full time

About the Role:
This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions. You are fundamentally shaping how this companyʼs going to be.

Key responsibilities:

- Coordination with drivers, fleet owners and internal team till delivery
- Managing complaints/ escalations while journey management of particular vehicle
- Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers
- De-escalation of issues and follow-up issue to closure
- Adding trip details in the desktop/phone.
- Preparation of Daily MIS for different clients
- Handling Customer queries and providing solutions.
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to Operationsʼ Manager
- Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
- Calling multiple stakeholders extensively

Preferred qualifications:

- Efficient in handling and communicating with customers
- Ability to listen and active problem-solving skills
- Good interpersonal skills, excellent verbal communication & basic written communication
- Basic knowledge of Excel
- Having prior experience in the transportation industry will be an added advantage.
- Knowledge of regional language
- Ready to work 6 days a week

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person



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