Front Office Associate

2 weeks ago


Udagamandalam, India Delightz Inn Full time

2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Rotational shift

Expected Start Date: 29/11/2020



  • Udagamandalam, India Sinclairs Hotels Ltd. Full time

    Front Desk Associate's responsibilities include: - Performing all check-in and check-out tasks - Managing online and phone reservations - Informing customers about payment methods and verifying their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival...


  • Udagamandalam, India Zip By Spree Mangala International Full time

    The **front office associate job description** typically includes the following responsibilities: - Reporting to management and performing administrative duties. - Answering telephone calls, screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional...


  • Udagamandalam, India Hotel Alankar Private Ltd Full time

    The Housekeeping Supervisor oversees the daily operations of the housekeeping department to ensure a high standard of cleanliness, organization, and safety across all guest rooms, public areas, and facilities. The role involves supervising housekeeping staff, inspecting rooms and areas, training employees, and ensuring that all cleaning procedures adhere to...


  • Udagamandalam, TN, IN Chemmanur International Holidays And Resorts Pvt Ltd Full time

    Need a front office executive for our resort in Ooty Immediate joiners preferred Job Title Front Office Executive Department Front Office Location Ooty Reports To Front Office Manager Job Summary The Front Office Executive is responsible for managing the front desk operations ensuring efficient guest service handling inquiries and maintaining a welcoming...


  • Udagamandalam, India Beverly Full time

    Need an sincere front office staff required urgently for reputed group of hotel in ooty **Job Types**: Full-time, Part-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 1 year...

  • Front Office

    6 days ago


    Udagamandalam, India Delightz Inn Full time

    2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase...

  • Guest Service Agent

    5 days ago


    Udagamandalam, TN, IN Chemmanur International Holidays And Resorts Pvt Ltd Full time

    Front Office - Guest Services Agent required Food and accommodation provided Chemmanur International Holidays and Resorts Limited Job Type Full-time Pay 14 000 00 - 16 000 00 per month Benefits Food provided Experience Front Office 1 year Preferred Work Location In person


  • Udagamandalam, India Littlearth Group Full time

    Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional manner. - Handling basic inquiries and sorting mail. - Copying, scanning, and filing...


  • Udagamandalam, India Miletia Guide Solutions PVT LTD Full time

    Hiring for reputed hotel **Location : Coimbatore** **Minimum 3 to 4 years in Hotel/Resort industry as front office executive** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details...


  • Udagamandalam, India Beverly Full time

    Need an sincere housekeeping room supervisor urgently for reputed group of hotel in ooty **Job Types**: Full-time, Part-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Yearly bonus **Experience**: - Housekeeping: 1 year...