Hotel Front Desk Executive

2 weeks ago

Udagamandalam, India Miletia Guide Solutions PVT LTD Full time

Hiring for reputed hotel

**Location : Coimbatore**

**Minimum 3 to 4 years in Hotel/Resort industry as front office executive**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Hotel: 5 years (preferred)

**Language**:

- English (preferred)
- Tamil (preferred)

Work Location: In person

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