Student Support Officer

1 week ago


Jayanagar Bengaluru Karnataka, India Ze Learning Labb Full time

**Job Title: Sr. Student Support Executive**

**Company: Ze Learning Labb**

**Location: Jay Nagar, Bangalore**

**Ze Learning Labb** is a fast-growing EdTech company on a mission to make high-quality education accessible and personalized for every learner. We offer a wide range of online courses, bootcamps, and certifications that empower individuals to upskill and succeed in their careers.

**Role Overview**:
We are seeking a proactive, empathetic, and detail-oriented Senior Student Support Executive to join our team. You will play a crucial role in ensuring student satisfaction by resolving queries, improving support processes, and providing exceptional assistance throughout the learner journey.

**Key Responsibilities**:

- Ensure timely resolution of concerns related to course access, payments, schedules, technical issues, and certifications.
- Monitor student satisfaction metrics (e.g., CSAT, NPS) and implement initiatives to improve service quality.
- Collaborate with internal teams (Academic, Tech, Product, Sales) to ensure smooth student experience.
- Mentor and support junior support executives; assist in onboarding and training.
- Contribute to knowledge base documentation and FAQs to reduce repeat queries.
- Analyze trends in support tickets and propose process improvements.
- Assist with live session support, student onboarding calls, and orientation webinars, if needed.

**Requirements**:

- Bachelor's degree in any discipline; additional certifications in communication/customer success are a plus.
- 3-5 years of experience in a customer support/student-facing role, preferably in EdTech or SaaS.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working in fast-paced, dynamic environments.
- Familiarity with CRM tools like Freshdesk, Zendesk, or Salesforce.
- Flexible to work in rotational shifts, including weekends if required.

**Preferred**:

- Experience working with online learning platforms or LMS tools.
- Knowledge of basic tech troubleshooting (e.g., browsers, video conferencing).
- Multilingual communication skills (depending on the market).

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- Student Support: 3 years (required)
- Edtech: 3 years (required)

**Location**:

- Jayanagar, Bengaluru, Karnataka (required)

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 01/06/2025



  • Bengaluru, Karnataka, India Nexus Consulting Solutions Full time

    To be the first level - point of university contact for the student. - To act as an interface between the Student and the University departments. - To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar. chat - To nurture students in completing their academic...

  • Student Support

    24 hours ago


    Hebbal, Bengaluru, Karnataka, India Aakash Educational Services Pvt. Ltd Full time

    Achieve allocated admission targets. - Counseling Students and parents about our courses and competition exams landscape. - Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support. - Interaction with students and parents on routine basis for giving them Aakash experience. - Clarifying doubts of students and parents. - Managing...


  • Hebbal, Bengaluru, Karnataka, India MNR Solutions Private Limited Full time

    **Urgent Hiring**: - Student Support Admission Officer **Job Location** - Hebbal, Rajaji Nager - Bengaluru **Experience** - (6 months - 3yrs in Ed-tech industry ) **Notice Period **-Immediate to 15 Days **Qualification**: - Graduation **Industry Preference-** Education **Salary Bracket - Up to 4 LPA** **Job Role**: - Ensure collection of...

  • Sales Trainee

    1 week ago


    Hoodi, Bengaluru, Karnataka, India Student Grad Full time

    **Job Title**: Student Counsellor (sales) **Company**: Student Grad **Location**: Bengaluru **Work Type**: In-person **Job Type**: Full-time, Permanent **Experience Required**: Minimum 1 year **Education**: Graduate/Postgraduate (Preferred in Education, Business, or Administration) **Shifts**: Day Shift / Morning Shift / UK Shift **Language**: English...


  • Whitefield, Bengaluru, Karnataka, India Student Grad Full time

    Job description: **Job Title**: Student Counsellor **Company**: Student Grad **Location**: Noida **Work Type**: In-person **Job Type**: Full-time, Permanent **Experience Required**: Minimum 1 year **Education**: Graduate/Postgraduate (Preferred in Education, Business, or Administration) **Shifts**: Day Shift / Morning Shift / UK Shift **Language**:...

  • Office Executive

    3 days ago


    Jayanagar, Bengaluru, Karnataka, India RV Institutions Bangalore Full time

    Manages all administrative support functions, including office organization and procedures, records and files, Finance/Accounts Managing, and meetings and events planning. - Facilitates and supports faculty activities. - Supports the needs of undergraduate and postgraduate students at the main campus and instructional sites. - Knowledge of Finance and...


  • Jayanagar, Bengaluru, Karnataka, India City College Full time

    1. Greeting Visitors: Welcoming students, staff, and visitors, providing information about the college, and directing them to the appropriate departments or personnel. 3. Administrative Support: Managing schedules, appointments, and meetings for the administrative staff or principal. Keeping track of important documents and maintaining records. 4. Student...


  • Bengaluru, Karnataka, India Ekya Schools Full time

    **Role Purpose**: The Head -Student Development will be responsible for curating activities focusing on creating meaningful student experience outside the classroom through social, cultural, recreational and leadership engagement. He/She will play a pivotal role in setting the end to end strategic directions for student experience and engagement. The Head -...


  • Jayanagar, Bengaluru, Karnataka, India Ze Learning Labb Full time

    **Job Title: Placement Officers** **Company: Ze Learning Labb** **Location: JayaNagar, Bangalore** **About US**: **Ze Learning Labb** is a fast-growing EdTech company on a mission to make high-quality education accessible and personalized for every learner. We offer a wide range of online courses, bootcamps, and certifications that empower individuals to...

  • Student Counsellor

    1 week ago


    Bengaluru, Karnataka, India Migratex Full time

    **We're Hiring: Student Counselor - Migratex Global Consultants** **Location**: Bangalore (On-site) **Job Type**: Full-time **About Us** At **Migratex Global Consultants**, we’re passionate about helping students achieve their dreams of studying abroad. From choosing the right university to securing a visa, we guide students every step of the way,...