Student Support Officer
1 week ago
To be the first level - point of university contact for the student.
- To act as an interface between the Student and the University departments.
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with
the University session calendar.
chat
- To nurture students in completing their academic requirements in a timely manner.
- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to
answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs
- To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student
query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting
quality measures, accuracy & timelines in addressing the student queries
- To create and follow processes and recommend process improvements
- To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is
provided to the student within the TAT.
- To achieve high re-registration of students to next semester and high program completion rate.
- To provide a precise and concise information through effective communication technique
- To adapt and handle changing situations and environments efficiently
- To use effective data points and interpersonal skills to resolve conflict situations
- Refrain students from the last-minute submission of IAs, Project Synopsis and Project rep
Pay: Up to ₹42,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Student support: 1 year (preferred)
- Counsellor: 1 year (preferred)
- Mentoring: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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