Product Owner

Job Title: Product Owner
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working
Structured hybrid role:
Introduction
The Product and Proposition'¯Manager is responsible for the management and development of existing and new
products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the product'¯strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank,'¯achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

What will you be doing?
- Lead in the development of customer level strategies & solutions that are tailored to customers’ needs
- Use comprehensive knowledge and understanding of product and services/tools used by the Product and

Proposition team and take cue from the bank’s Customer Strategy, to develop product propositions, and/or service

strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the

priorities.
- With a strong knowledge of the financial services industry and relative positioning of the company’s products and

services, input into the customer strategy and use this knowledge when developing products and services.
- Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise.
- Guided by the business strategy, develop different commercial and business models through a strong

understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
- Influence how Barclays can respond to disruption from new business models, including disruptive models enabled

by new Fintech developments.
- Create strategic alliances and partnerships across Barclays; to understand and optimise the operational model to

deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business.
- Advise and influence senior decision-makers using data, evaluative judgement and comprehensive understanding

of the products and services within the team’s remit
- Acts independently by leveraging own skills and knowledge and uses strong leadership skills and techniques, to

support the team in their personal development and create a psychologically safe environment that encourages

and values innovation, trying new approaches and learning from failure
- Maintain product/service integrity by ensuring legal and regulatory compliance and manage risk in the team by

creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; and making timely escalations in accordance with the Enterprise Risk Management Framework.

What we’re looking for:
Proficiency Profile
Competencies are defined for each role across different ‘proficiency’ levels. The combination of the right competencies,
at the right proficiency level, is what makes up the detailed definition of any one role. The definitions of the proficiency
levels are as follows:
1. Awareness - Practical experience with supervision, predominantly in non-complex situations.
2. Working Knowledge - Independent practical experience in largely non-complex situations.
expert, leading and coaching others.
The role holder will ideally have Practitioner Knowledge or Working Knowledge of the core competencies as stated
below; however, the role holder along with their Line Manager will own the development through the proficiencies of
these competencies and where the required proficiency is not met, training will be provided.

Skills that will help you in the role:
Key Competencies: Practitioner Knowledge
- Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcomes
- Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs.
- Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank.
- Analytical Thinking - Applies