Product Owner

Job ID: 23063

Location: Chennai, IN

Area of interest: Private Banking & Wealth Management

Job type: Regular Employee

Work style: Office Working

Opening date: 30 Apr 2025

**Job Summary**
- Act as an agile Product Owner within Customer Self Serve to develop new client jounrey capabilities, to improve client experience, promote usability and drive client satisfaction
To function as the domain expert in projects related to Servicing and support the roll out of related projects from a functionality and capability perspective.
Refer to myHR for guidance on how to define roles and responsibilities.
Standard Chartered Bank is seeking a Product Owner - Digital Banking to drive the vision, strategy, and execution of our digital banking journeys. In this role, you will work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. You will own the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.

Responsibilities*
Refer to myHR for guidance for each section below.

**Key Responsibilities**
- Strategy*
The Product Owner:
Is empowered with necessary business levers to influence real outcomes.
Is responsible for owning the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products.
Is accountable for creating a transparent, clear, and easy to understand product vision.
Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions.
Inspires the squad to continuously thrive in a growth mindset
Sets goals for the squad and create actions plans to target
Owns, maintains & constantly optimizes the product roadmap & product backlog
- Business*
The Product Owner:
Leads and embeds a culture of evidence-based decision making.
Conducts regular design sprints to fill the product backlog with customer validated and business viable features & initiatives.
Leverages design thinking and customer jobs-to-be-done frameworks to synthesize and identify themes or opportunities
Conduct customer interviews to capture customer voice and verbatim feedback
Where required, produce lo-fi prototypes and conduct usability studies to find resonance with customers.
Utilize a discovery canvas to bring discovery storytelling to life within a standardized structure
Embeds an MVP culture into the organization, consider how might we test and learn with mínimal investment and development
Ensures that squad leverages existing investments & where necessary build out technical solutions that are complementary, scalable & cost efficient.
- Product Delivery & Execution
The Product Owner:
Is responsible for implementing journeys or experiences which maximum business benefit and executing these within timelines and budget.
Leverages enterprise tools like ADO to manage the sprint and overall product delivery.
Align with technology architects on the target solution design to minimize technical debt.
Leads the squad in defining the functional requirements and non-functional requirements like API response and overall performance.
Clearly slice the back log into independently shippable experience for customers
Plans, refines and optimizes the sprint backlog to maximise squad output and remove down time.
Clearly defines Definition of Ready (DOR) and along with the scrum master align necessary dependencies to avoid delays, enforce the DOR to avoid rework.
Defines the Definition of Done (DOD) with the squad and track core efficiency metrics like S2V etc.
Reviews testing criteria to ensure product meets the organizations quality standards.
Is accountable for signing off on the shippable product once it has met DOD (all acceptance criteria) and passed testing standards on functionality and performance.
Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live
Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
Manages a well-articulated, communicated and rationalized backlog with adequate funding and commercial support to ensure ongoing growth.

**Skills and Experience**
- Product Analytics
The Product Owner:
Clearly aligns squad OKRs & KPIs with stakeholder and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
Identifies and maps the data sources required to validate and meas