Customer Service Representative

2 weeks ago

Mumbai Maharashtra, India Grace Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title: Customer Service Representative**

**Work Schedule**: 5 days a week, with 2 rotational off days (Monday to Sunday, with rotational off days on weekends or weekdays)

Eligibility:

- Graduate freshers can apply
- Minimum HSC (Higher Secondary Certificate) qualification
- Minimum 1 year of experience in customer service or related field

Working Hours:

- Night shift (8 hours a day, with rotational shifts)

Key Responsibilities:

- Handle customer inquiries and issues via chat
- Respond to customer queries in a timely and professional manner
- Resolve customer complaints and concerns in a fair and courteous manner
- Utilize problem-solving skills to address customer issues
- Collaborate with internal teams to resolve customer issues
- Maintain accurate records of customer interactions
- Meet or exceed customer service metrics (e.g. first response time, resolution rate)

**Requirements**:

- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Comfortable working in a night shift environment
- Ability to adapt to changing processes and procedures
- Strong attention to detail and accuracy

What We Offer:

- Competitive salary and benefits package
- Opportunity to work with a leading company
- Professional growth and development opportunities
- All necessary documents and equipment provided by the company

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Commission pay
- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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