Operations Coordinator

1 week ago

Chennai Tamil Nadu, India Move One Full time

Job Description
RESPONSIBILITIES / DUTIES / FUNCTIONS / TASKS
Coordinate Air, Sea, and Land operations for both import and export shipments.
Closely monitor project KPIs to ensure performance targets are met.
Plan and schedule all assigned pickups and deliveries on a daily basis.
Utilize the company’s preferred vendor list and rate structure to determine the most cost-effective and efficient routing for customer shipments.
Arrange timely pickup and delivery of shipments through proactive communication with shippers and consignees.
Understand and meet customer requirements while ensuring consistent operational execution and service levels.
Maintain regular communication with customers to provide shipment updates, report delays, and advise on any additional costs.
Review active jobs and related quotes daily to identify opportunities for generating additional revenue and pass-through charges, improving overall profitability.
Maintain continuous communication with Move One offices to ensure all necessary documentation and shipment information is relayed accurately and promptly.
Prepare and submit accurate daily reports to management.
Update shipment status and costs in the Move One database daily, in accordance with established SOPs.
Support any other duties or projects as assigned by the direct supervisor to meet evolving business needs.
Work to minimize operational costs, optimize efficiency, and enhance overall profitability.

**Skills**:QUALIFICATIONS
Minimum 3 year of experience in logistics operations
University degree preferred
Proficient in Microsoft Office (Word, Excel, Outlook); experience with Open Office a plus
⁠Excellent command of written and spoken English
⁠Ability to perform under pressure and work extended hours when required
Strong organizational and customer service skills
Proactive approach to problem-solving
Strong awareness of process improvement opportunities
⁠Global shipping management experience is highly desirable
WORK REQUIREMENTS\
Able to contribute effectively as part of a team
⁠Maintain professional interactions with colleagues, customers, and suppliers
Work independently while ensuring coordination and communication with the broader team
Deliver high-quality work within deadlines, with or without direct supervision
⁠Flexibility to work outside regular office hours as needed
Demonstrated ability to lead by example, earn respect, and build strong relationships with internal and external stakeholders
Excellent time management and multitasking abilities
Perform well under pressure in a fast-paced environment
Self-motivated to stay informed about industry trends and competitor activities
Use sound judgment and initiative to develop effective, practical solutions to operational challenges

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