Customer Relation Associate

2 weeks ago

Ernakulam, India OLIVE BUILDERS Full time

**KEY RESPONSIBILITIES**:

- Assist clients in resolving issues and complaints concerning purchased products or services.
- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Create a world-class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.
- Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
- Make regular calls to existing clients and take care of welcoming the new clients with a personal touch and creating the wow factor.
- Responsible for engagement through client visits in order to facilitate good customer satisfaction and retention.
- Obligation to travel either in India or elsewhere for Business purposes.

**PERSONAL COMPETENCIES**:

- 1-3 years of experience in Customer Service or Seller Support function.
- Excellent communication skills in Malayalam and English are a must
- Ability to communicate correctly and clearly with all customer base
- Excellent customer issue documentation skills
- Good listening ability to understand customer issues very clearly and provide resolution.
- Ability to function independently as well as in a team.
- Familiarity with Microsoft Excel, Microsoft Word, Internet Explorer
- Ability to empathize with and prioritize customer needs
- Ability to work with our customers that are business owners and very particular about their day-to-day operations
- Demonstrated conflict resolution, negotiation, and de-escalation skills
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary
- Ability to maintain regular and reliable attendance, including the daily schedule
- Operational flexibility with the working schedule may be expected to work on weekends, holidays, and travel either in India or elsewhere for Business purposes.
- Ability to multi-task in a high-energy environment
- Familiarity with Business Etiquettes
- Presentable and Professional behavior

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 7025266818

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