Customer Relation Executive

4 days ago

Ernakulam, India Talent Mind Consultancy Full time

We are hiring

Position: Customer Relation Executive

Experience: 1-2 years

Location: Ernakulam
- Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
- Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
- Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
- Understand and deliver your KPI's and SLA's specifics
- Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
- Maximise on every opportunity ensuring the client/carer receives outstanding service
- Ensure all system records are up to date and accurate
- Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
- Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland
- Get escalated customers back into their games fast with 90+ rated customer satisfaction

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8075837953

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