Executive - Training - Collections (4 Pos.)

2 weeks ago

Pune Maharashtra, India Credence Global Solutions Full time

**Training Collections**:
**Job Roles**:
**Conduct Training Sessions**:

- Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.

**Training Material Development**:

- Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.

**Needs Assessment**:

- Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.

**Adapt Training Methods**:
**Feedback and Evaluation**:

- Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.

**Call Calibration Sessions**:

- Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.

**Stay Updated**:

- Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.

**Execution of Policies**:

- Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.

**Compliance Assurance**:

- Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

**Experience**:

- Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.

**Preferred Qualification**:

- Graduate from any stream

**Communication Skills**:

- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

**Adaptability**:

- Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.

**Organizational Skills**:

- Strong organizational skills to manage training schedules, materials, and documentation effectively.

**Team Collaboration**:

- Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

**Job Category**:Training Collections

**Job Type**:Full Time

**Job Location**:Pune IN

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