Collection Executive
2 days ago
Job Description : Collection Executive
*Key Responsibilities*
1. Debt Recovery
Contact customers to remind them of outstanding debts.
Negotiate repayments plans and terms with debtors.
2. Communications
Maintain clear and professional communications with debtors through
Document all communication and agreements.
3. Customer Relation
Handle customer inquiries and concerns regarding their debts.
Provide assistance and information to debtors to facilitate payments.
4. Record Keeping
Maintain accurate records of debt collection activities and payments
Received.
Prepare reports on collection efforts and outstanding debts.
5. Compliance
Ensure compliance with relavent laws and regulations governing debt
collection practices.
Adhere to company policies and ethical collection standards.
6. ERP entries
7. Any other tasks as assigned by the management.
- Key Result Areas (KRAs) and Key Performance Indicators (KPIs) *
1. Collection Efficiency
KPI : Monthly or quarterly collection target achievement.
KPI : Percentage of overdue debts collected.
2. Communication Effectiveness
KPI : Number of debtor contacts made per day / week.
KPI : Rate of successful negotiations and payment arragements.
3. Customer satisfaction
KPI : Customer feedback on the collection process.
KPI : Resolution time for customer inquiries and concerns.
4. Record accuracy
KPI : Accuracy and completeness of debt collection records.
KPI : Timelineness of updating records after collection activities.
5. Compliance and Ethics
KPI : Adherence to debt collection laws and regulations.
KPI : Compliance with com pany collection policies and ethical standards.
6. Team Collaboration ( if applicable )
KPI : Collaboration with other departments (e.g. finance, legal) for
Effective debt recovery.
KPI : Contribution to team performance in meeting overall collection
goals.
Pay: From ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Expected Start Date: 11/08/2025
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