Customer Support Executive

5 days ago

Ambattur Chennai Tamil Nadu, India Astroved Full time

Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Dedication and ability to manage multiple tasks in a pressured environment
- Follow up on customer satisfaction
- Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Excellent written and verbal communication skills is mandatory.
- Multilingual skills will catch our attention
- 2+ years of Experience in Customer service experience
- Compassionate with a high level of empathy
- Interpersonal skills
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Diploma or Degree equivalent

Prince Info Park No. 81B, Tower A 4th floor 2nd Main Rd, Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058.

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

**Experience**:

- Customer Support Executive: 2 years (preferred)

Work Location: In person

Application Deadline: 14/11/2024

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