System Administrator

4 days ago

Gurgaon, India Incedo Full time

Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
**Job Description**:
Incedo is looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. As a Service Desk Engineer you will be responsible to solve business user’s issues in an effective and timely manner as prescribed SLA. Responsibilities
- Ask end user for all relevant information concerning the issue reported by end user, documenting solutions, and effectively providing timely resolution.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions, to meet the agreed upon SLA for first time resolution.
- Direct unresolved issues to Resolver Groups as appropriate. Escalate tickets as per escalation matrix.
- Provide remote infrastructure support delivery and performing problem cause analysis
- Act as an end user advocate by working directly with users on high priority issues. Anticipate end user needs and effectively addressing concerns related to their issue or resolution and capture feedback to influence process improvements.
- Adherence to policies and procedures, closure of open tickets after resolution.
- Basic knowledge of excel
- Proven experience as a help desk technician or other customer support role
- Flexible working in 24*7 shift environment.
- Sound understanding of inter-relationship of software, hardware, and communications.
- Unparalleled listening and comprehensive capabilities. Ability to keyboard to capture important details for documentation.
- Experience in system hardware configuration, OS, Microsoft O365 suite.
- Good listening skills and ability to analyse and solve technical problems.
- Working experience on tools - ITSM: Sapphire, JIRA, Remote tools such as TeamViewer, LogMeIn, Audio Video Conferencing: Zoom, WebEx etc.
- Sound understanding of conference room, meeting room, setup, and management.

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • System Administrator

    3 days ago

    Gurgaon, India Assystem Full time

    OUR VACANCY System Administrator - Cross sector- / Support Functions- Gurugram- 25/05/23- On site- ShareI APPLY - ABOUT ASSYSTEM Assystem STUP employs 1500 engineers who provide support to clients in the transportation, urban development, decarbonised energy, and industrial and complex buildings markets. With its headquarters in Delhi, Assystem STUP also...

  • System Administrator

    3 days ago

    Gurgaon, India Mediology Software Full time

    **About us**: **Brief about our products: -** **Readwhere mobile solutions (** **)** is a Google certified agency offering complete mobile development solutions and platform to online publishers to achieve higher engagement and growth on mobile eco system. **Readwhere Ad Exchange (***:)** is a Google certified Publishing partner and a Leading ad exchange...

  • System Administrator

    17 hours ago

    Gurgaon, India HRletes Full time

    **HRletes****: - Posted 4 hours agoServing in your frame Major Responsibilities Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones/ Mobile, security updates; support internet, intranet, LANs, WANs, Mail Server and network segments. Set up accounts and...

  • System Administrator

    4 days ago

    Gurgaon, India APEX Analytix, LLC Full time

    **A snapshot of what you would do**: **Position Title**: System Engineer **Reports To**:Director, Infrastructure **Location**: - Delhi/ NCR **Shift timings - **5:30 PM to 2:30 AM (IST) APEX Analytix works as a trusted advisor to clients in virtually every country in the world. P2P leaders across the world’s largest companies use APEX Analytix supplier...

  • System Administrator

    2 days ago

    Gurgaon, India Elevate Services Full time

    **Overview**: - Elevate is recruiting a - **System Administrator **to join our Information Technology Team. As a System Administrator, you will be responsible for the day-to-day maintenance of the server infrastructure,**Responsibilities & Qualifications**: **Specifically, you will** - Ensure escalations of server and infra-related issues are addressed -...

  • Cloud System Administrator

    1 day ago

    Gurgaon, Haryana, India beBeeCloudSystemAdministrator Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Cloud System AdministratorWe are seeking an experienced Cloud System Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Oracle Field Service Cloud system.About the Role:This is a challenging and rewarding role that requires a strong understanding of cloud-based...

  • System Administrator

    2 days ago

    Gurgaon, India Globalxperts Full time

    **Designation : System Administrator** **Location : Gurugram (Work from office)** **Notice Period : Immediate Joiners preferred** **Shift : Rotational** **Roles and Responsibilities** Mandatory skills - VDI (virtual desktop infrastructure) + windows experience is important Troubleshooting, Configuration, Monitoring, Upgrade - Design, implement,...

  • System Administrator

    17 hours ago

    Gurgaon, India Made Easy School, Bandhwari Village, Gurugram, Haryana Full time

    **Position Title**:System Administrator **(Full Time) **Purpose**: To provide technical support to School Staff. **Responsibilities** - To provide Active Directory configuration and troubleshooting, AD replication: configuration and troubleshooting. - To be responsible for all day-to-day management of the Physical and Virtual servers including...

  • Aix System Administrator

    2 days ago

    Gurgaon, India Datrax Services Pvt Ltd Full time

    **AIX administrator** - Experience in Installation, Administration, Configuration and Technical support in **UNIX infrastructure.** - Unix Administration, File system support, new system installation and performance monitoring for AIX v5.3/6.1/7.1/7.2 - Administration, maintenance and 24/7 support of **IBM pSeries Servers** including p8 S822/S824, p7...

  • System Administrator

    3 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAs a System...