Customer Service Representative

2 days ago

Satellite Ahmedabad Gujarat, India Abacos Health Pvt Ltd Full time

**Position**:Customer Service Representative

**Location**: 1105, Iconic Shyamal, Shyamal Cross road, Satellite, Ahmedabad

**Shift** : US Shift

**Experience**: 06 Month to 03 Years

**Working Days**: 5.5 days working

**Job Role**:

- Serve as the primary point of contact for patients, providers, and insurance representatives regarding healthcare-related queries.
- Verify insurance coverage, benefits, and eligibility using healthcare portals or payer websites.
- Assist patients with prior authorization processes, claim denials, and billing disputes.
- Maintain accurate documentation of all customer interactions in compliance with HIPAA and organizational policies.
- Collaborate with internal teams (medical billing, clinical, or IT) to resolve complex issues efficiently.
- Educate patients on health plan benefits, co-pays, deductibles, and provider networks.
- Ensure a high level of customer satisfaction through timely and empathetic communication.

**Job Types**: Full-time, Permanent

Pay: ₹10,230.43 - ₹31,247.93 per month

Schedule:

- Night shift
- US shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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