Collections Officer

**ABOUT US**

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

As an AR Collections Officer, you will be responsible for managing overdue receivables, ensuring timely follow-ups with clients and internal stakeholders to drive resolution and improve cash flow. This role requires you to have excellent communications skills as well as attention to detail.

**Responsibilities**:

- Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections.
- Deal with customers & internal stakeholders diligently, courteously, and professionally while collecting payments.
- Update collection systems with Non-Payment Reason Codes, Invoice status & relevant comments.
- Initiate strategies for collection processes and procedures.
- Respond to customer inquiries.
- Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments.
- Provide accurate forecasting of collection promises and broken promises to the manager.
- Retain customer loyalty while initiating processes for collection of payments.
- Maintain and update record of customers from whom collections are made.

**Your Profile**:

- 8 to 9 years of experience in cash collection & billing.
- Strong Stakeholder management and coordination skills.
- Previous experience working as a Collections Officer.
- Good written and verbal communication skills.
- Knowledge of accounting and accounting procedures.
- Knowledge of S4HANA Cloud is a plus.
- Bachelor’s degree in Accounting, Business Management, or a similar field

**WHAT WE OFFER**:
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, birthday leave
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location

**Equity in every sense of the word**

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

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