Payments Operations

**JOB DESCRIPTION** Introductory market language**

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

**Job Summary**

As a Payments Operations Specialist within our International Payment Processing team, you will take a lead role in acquiring, managing, and retaining meaningful relationships that deliver an outstanding experience to our customers. Your role will involve investigating and resolving payment breaks and inquiries involving wire transfers across regions for Treasury Clients. You will ensure that investigations and transactions are processed in accordance with documented procedures and meet all relevant deadlines and stipulated controls.

**Responsibilities**:

- Ensure investigations and transactions are processed in accordance with documented procedures
- Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
- Process Manual instructions received on fund / wire transfers for global currencies.
- Analyze information to determine accuracy and completeness of data.
- Assist in the training/education of other members in job functions/procedures relating to the unit.
- Process any required back-up tasks relating to production, identifying ways to improve current work practices.
- Review, research and pass manual entries to resolve funds transfer inquiries.
- Interact with Clients or Client Service team as and when required to provide or receive update on wire transfer inquiries.

**Required Qualifications, Skills and Capabilities**:

- Graduate with a minimum of 2 years of experience in International Payment Processing Operations or Fresh (Trainable)
- This role requires working in WHEM shift
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Working Knowledge of SWIFT & international payment conventions & practices
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- An acute client focus.
- Strong PC and analytical skills.
- Knowledge of MS Access, Excel, PowerPoint, and Word.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.