Payment Operations Analyst

3 weeks ago

Bengaluru Karnataka India, Karnataka StockX Full time

Why You’ll Love This RoleAs a Payment Operations Analyst at StockX, you’ll play a critical role in ensuring the accuracy, integrity, and efficiency of our end-to-end payments processes across StockX. You’ll work at the intersection of finance, fraud, and customer experience to monitor and resolve issues related to payment processing, reconciliation, and chargebacks. You're detail-oriented, analytical, and eager to dive deep into data and processes to uncover root causes, identify trends, and drive improvements. This role offers a unique opportunity to contribute directly to the trust customers place in our platform by ensuring seamless, secure, and accurate payment experiencesWhat You’ll DoMonitor and support daily payment operations across multiple providers and geographies, including payment processing, settlement, chargebacks and refundsInvestigate payment failures, delays, and discrepancies across systems; partner with engineering, finance, and customer support to resolve them quickly and accuratelyTrack and analyze key payment metrics, such as authorization rates, chargeback volumes, refund rates, and payment success by method or geographyAct as a key liaison between internal teams (Fraud, Customer Support, Treasury, Finance, Accounting, Engineering) and external payment vendors, ensuring alignment on issue resolution, payment performance, and process improvementsRespond to escalations and incidents involving payments; document root causes and propose scalable fixesPartner cross-functionally with product, legal, compliance, engineering, and finance teams to implement operational improvements and ensure accurate financial flowsDrive continuous process improvement by analyzing existing payment workflows and systems to identify inefficiencies, reduce costs, and enhance operational performance. Propose and implement scalable solutions that streamline processes and improve execution across teamsSupport payment cost optimization efforts by tracking processing fees, identifying costly payment methods or routing decisions, and partnering with product and finance teams to reduce transaction costs without impacting customer experienceAbout You3-5 years of experience in payments operations, financial operations, treasury, or risk within an e-commerce, marketplace, or fintech companyStrong attention to detail and a process-oriented mindset; you’re comfortable digging into data and resolving operational edge casesSolid understanding of payment methods (e.g., cards, digital wallets, bank transfers) and processing flows (auth, capture, refund, settlement)Experience working with payment service providers like Adyen, Braintree, Stripe, or PayPalProficient in Excel/Sheets and familiar with SQL or BI tools (e.g., Tableau)Strong written and verbal communication skills; able to collaborate cross-functionally and clearly document findings and solutionsPrior experience working on, payment operations in U.S. and EU markets, with an understanding of region-specific regulations, schemes, and payment trendsComfortable working in a fast-paced, high-growth environment with a bias for actionNice To Have SkillsFamiliarity with network tokens, account updater services, or token vaults used in card-on-file transactionsWorking knowledge of payment orchestration platforms or routersExperience supporting Alternative Payment Methods (APMs) like Klarna, Afterpay, or Apple Pay and/or Local Payment MethodsUnderstanding of payment pricing models (e.g., interchange, scheme fees, processor markups) and experience analyzing or reducing payment processing costs

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