Agm - Tl - Core Ops

Job Req ID: 44050- Location: Bangalore, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. TL - Core - PACO Operations-Circle Core PACO Circle Core Head To manage the Core ( PACO Core) operations and rollout at circle level. This role includes managing PACO and PACO related nodes like routers, switches and their hardware support operational activities. To support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle. - **Network Element Types involved (as per deployment, circle specific).** **PACO : SGSN/MMW, SGW, PGW/CMG, CGNAT, spine router, PCRF, SPS, Gi DNS, CGF, CGNAT** Cache servers** and DNS, **( Nokia and ZTE). - **FIELD SUPPORT**: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolution. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherence as directed by COG and SNOC. Support for internal & external audit activities. - **CUSTOMER SUPPORT**: Enrich customer PACO services by meticulous Customer complaints analysis and resolution. Revenue share services issues resolution in coordination with marketing, IT, RA and SNOC. Roaming IR testing. Drive to maintain NIL revenue leakages in circle. - **PROJECT SUPPORT**: Support new node integration rollouts. PACO Infrastructure management and hygiene. Support field trials and POCs. - **SECURITY MANAGEMENT**: Support Nodal teams during TERM cell audits. Regulatory compliance adherence. Ensure MBSS security compliance of new nodes hosted in circle. LBS Accuracy test co-ordination. The Key KPI indicators are as below: - Service uptime from filed perspective >=99.9% - Service usage below threshold 99.9%, Redundancy loss incidences 98%, PDP success rate > 98% maintaining 0 hardware fault more than 48 hours and customer complaint closure with in TAT - Should have at least 5+ years of experience overall in telecom domain with PACO operation knowledge, preferable with Nokia and ZTE PACO nodes. - Hands on experience in handling with Nokia and ZTE PACO nodes in configuration and conducting audit. - Certification in Cisco, Juniper routers and switches and knowledge in IP networking BGP, VRF. - Knowledge of GTP, GbOIP TCP/IP, Diameter, CAMEL, MAP SS7, SCTP, M3UA, SIP, and MAP protocols and signalling call service flows. - Experience in Cloud compute, VM, VNF, orchestrator basic management and operations - Excellent communication, inter-personal & managerial skills, strong customer focus & seamless approach. BE (E&C, Computers). Knowledge of scripting, Java and others will be an added advantage. **Vodafone Idea Limited** (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership