Tl

1 week ago

Bengaluru Karnataka, India Cognizant Full time

Need Immediate Joiners

**Designation**:Content Writing Expert (TL)

**Business Vertical**:IOA

**Reporting Manager**:Team Manager (TM)

**Location**: India

**Typical Background**: 5-10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

**Role Purpose**:
Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

**Core Responsibilities**:

- Set and monitor quality goals; lead calibration and sampling.
- Approve sensitive content and resolve escalations.
- Publish WBR dashboards and lead RCAs with clear CAPA.

Govern rubrics, templates, risk logs, and client dependencies.

**Must-Have Experience**:

- Proven leadership in HR service ops with measurable quality impact.
- Strong policy interpretation, content governance, and risk control.
- Executive-ready communication and stakeholder alignment

**MINIMUM QUALIFICATIONS**:

- Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
- 5-8 years in HR domain with experience reviewing HR content.
- Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
- Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
- Strong focus on quality of work and attention to detail.
- Excellent written, verbal and presentation communication skills.
- Exposure to core HR processes, Working knowledge of HR and CMS systems
- Familiarity with HR systems, case tools, and content platforms.
- Open to work in 24
- 7 shifts & on call rotation
- Strong fluency in English and analytical review skills.

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