Agm - Area Retail

22 hours ago

Bengaluru, India Vodafone Idea Full time

Job Req ID: 36301- Location: Bangalore, IN- Function: Retail- About:
**Role**

AGM - Area Retail Lead

**Job Level/ Designation**

M2

**Function / Department**

Retail

**Location**

Bangalore

**Hiring Manager**

Jaswant Rawat

**Job Purpose**
- Drive Customer First agenda (Focus on unmatched Customer Experience )
- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
- Deliver big bets for driving future growth (strategic thrust areas)

**Key Result Areas/Accountabilities**
- TNPS
- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
- implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
- Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity store which will drive business

**Core Competencies, Knowledge, Experience**
- Analytical & Problem Solving Skill

**Must have technical / professional qualifications**
- Bachelors/MBA with 8-10 Years of experience.

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