Informatica Mdm Product Support

3 days ago

Bengaluru Karnataka, India Informatica Full time

**Build Your Career at Informatica**:
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

**Senior MDM Support Engineer**:
You will report to the Manager, Techical Support

**Technology You'll Use**:
**Your Role Responsibilities? Here's What You'll Do**:
As a part of the MDM Technical Support, you will ensure our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work with the MDM support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that MDM is delivering good support to our customers.

Additional responsibilities include the following:

- Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
- Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions.
- Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
- Author, edit, publish an online knowledge base of known issues/solutions.

**What We'd Like to See**:

- Articulate well and have skills in customer relatonship - responsiveness, sensitivity, diplomacy
- Are comfortable working both independently and collaboratively.
- You're advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges.
- Inspire and motivate people to lead support behind the vision, make it sharable by everyone.

**Role Essentials**:

- Analyse, debug and trouble-shoot skills,
- Minimum 2+ years of experience on Informatica MDM or CDI or CAI is mandatory

**Perks & Benefits**:

- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement programme to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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