Lpd Operations Associate 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**JOB SUMMARY**

The TDM Associate will support the execution of training-related business initiatives. This includes working closely with the TDM Manager and key stakeholders in implementing the business’s learning curriculum. Primary responsibilities include project management, creating/executing project plans for course development and the launch of courses in the learning management system. This position is responsible for the integrity of data in various tools, preparing status reports, updates communications, as well as assisting others through the development and implementation process for each training program.This position will work closely with the broader TDM team to ensure one firm needs are addressed (consistency across lines of business, as appropriate). Coordination with various departments and other resources within the organization will be required as well.

**ESSENTIAL DUTIES**
- Responsible for creating and executing a project plan for assigned courses including the development of timelines in sufficient detail to meet established deadlines including the launch of courses in the learning management system and peer review process. Resolves and/or escalates issues in a timely fashion
- Serves as TDM liaison with employees, human resources, and instructors. Responds to employee questions regarding development opportunities and basic compliance standards.
- Maintains and conducts preliminary analysis of key metrics (status reports) and CPE hour summaries. Directs administration of document repositories and/or project SharePoint sites. Reviews recordkeeping to ensure compliance standards are met for assigned courses/conferences. Responsible for the integrity of data in the learning management system, SharePoint sites, Project management tool, and registration tools.
- Other duties as assigned.

**EDUCATION/CERTIFICATIONS**
- Required: Bachelor’s degree or equivalent experience; Preferred: Project management certification

**TECHNICAL/SOFT SKILLS**
- Knowledge of MS Office products such as Word, Excel, PowerPoint and Visio (required)
- Experience with SharePoint (required)
- Action orientation (required)
- Strong project management skills (required)
- Strong interpersonal and communication skills (required)
- Strong problem-solving skills (required)
- Strong analytical skills (required)
- Strong organization skills (required)
- Ability to respond and be adaptable to changing priorities (required)
- Facilitation/presentation skills (preferred)
- Large event organization (preferred)
- Basic knowledge of instructional design principles (preferred)

**EXPERIENCE**
- Two to three years of client service experience in (or supporting) Assurance, Tax or Consulting
- Practical knowledge of training implementation and employee development
- Managing projects and stakeholders
- Client service and issue resolution
- Compiling and reviewing data to make business decisions