Data Entry/customer Service

6 days ago

South City Ludhiana Punjab, India Kes security pvt ltd Full time

**About the Role**

**Key Responsibilities**
- Accurately **enter and update customer details, complaints, and service history** into the CRM system.
- Monitor the status of complaints and **follow up with the technical/service team** to ensure timely resolution.
- Act as a liaison between customers and internal teams, providing updates and resolving queries.
- Maintain and update service-related data, ensuring **100% accuracy and data integrity**.
- Generate and share **daily/weekly/monthly reports** on complaints, resolutions, and pending issues.
- Assist in improving **customer experience** by identifying recurring issues and suggesting improvements.
- Support other administrative tasks as assigned by the management.

**Required Skills & Qualifications**
- **Education**: Graduate in any discipline (B.Com, BBA, BA, B.Sc., or similar).
- **Experience**: 1-3 years of experience in **customer service, data entry, or CRM operations** (freshers with strong communication & tech skills can also apply).
- Excellent verbal and written **communication skills in English and Hindi/Punjabi**.
- Strong attention to detail and **data accuracy**.
- Ability to **multi-task, prioritize work, and follow up** effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid sick time
- Paid time off

Application Question(s):

- Current Monthly In-Hand Salary?
- Expected Monthly In-Hand Salary?

**Education**:

- Diploma (required)

Work Location: In person

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